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When will I get a response? Article rated 3.0/5.0
Our support team is around to assist within specific hours for specific issues. We hope to answer all requests within 24 - 48 hours regardless of method of communication. Certain issues are not handle...
How to Access Discord or Slack? Article rated 3.0/5.0
Please see the following video guide.
Where are staff; I need help! Article rated 3.0/5.0
Where are staff; I need help! Last Updated: 
Ticket Statuses Article rated 3.0/5.0
Below is a list of possible status types that a ticket is marked as by staff. Esca
Harassment and Spam in services managed by us (TS, Minecraft, RO or whatever games we maintain) Article rated 3.0/5.0
Please remain calm in dealing with this situation; if you have tried to find a moderator and one is not online you can use the "Complaint" function in TeamSpeak. If you think a moderator is around
What services does the IGA provide to groups that want to take part in its mission? Article rated 3.0/5.0
The IGA is a charity built on the mission of helping others to game, teaching them about games and bettering their own well-being through gaming. For groups that want to take part in this the IGA offe...
How to Access PSO After Install? Article rated 3.1/5.0
Currently our test installer does not provide a shortcut to PSO automatically after installation. Please go to the path you chose to install the game at and create a shortcut to the online.exe file. T...
How to Install Halo CE Article rated 3.0/5.0
Thanks to our staff, we have a copy of Halo CE for you to setup and play for free! The installation proc
I was banned; how do I get assistance with this? Article rated 3.0/5.0
If you are unable to access our services it is possible you were banned for a violation of our terms of service or community guidelines. If you feel that this ban was done in error or want to dispute ...
What type of in-game services do you provide? Article rated 3.0/5.0
We provide support via ticket for all the games we maintain. Our support team can provide technical support, community management help, general hints and in game customer support 24 hours a day throug...
What does the IGA do? Article rated 3.0/5.0
We are often asked what the IGA provides to the public and why it is a charity. People often assume the IGA is just an online gaming group or "clan/guild". This is incorrect. The IGA is an organizatio...
How do I file a great ticket? Article rated 3.0/5.0
In order for us to help you, we need specific information that will help us do our job and help relieve some stress for you. We understand that this situation may be stressful, but rest assured, we ar...
Where do I get support for Bright Shadow S? Article rated 3.1/5.0
Due to a recent change you can request support through this site for BSS issues. Please ensure you select Bright Shadow when requesting support. The best way to reach the GM team and community for hel...
Community Guidelines Article rated 3.0/5.0
1. Abuse, personal attacks and name calling is not allowed. This also includes making statements/comments which attack and/or question the moderators or administrators in regard to their resolutions o...