In order for us to help you, we need specific information that will help us do our job and help relieve some stress for you. We understand that this situation may be stressful, but rest assured, we are ready to help. That is why we strive to respond to all support requests as quickly and completely as possible; usually within a few hours. Here are a couple of ways to ensure that you get the quickest, most complete responses.
Step 1: Use the resources at your fingertips. We have a knowledge base on our support center that can help you, you can also use the Minecraft/Unturned Wiki or other people in the community.
Step 2: Could not find an answer? Ask support. We are here to help. We ask that you contact us via support ticket. If your issue is critical (like if the server is offline), you may contact us via other methods. When filing a ticket, it is important we have all the information we need to complete your request in a timely fashion. So, be sure to:
If your support request is written following the guidelines provided above, then chances are, we will be able to respond with little time spent researching within your account. That means you will get an answer quickly. You will be happy, and that makes us happy. Thanks for helping us make your support experience the best it can be!
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