IGA Service Desk
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Obtaining Support

Welcome to the support center! This site is designed to help you find information you need and contact our support team as needed when you require assistance from us. We have included some easy means of contacting a staff member if you need assistance. Please use the live chat button on the lower right to obtain support or select from one of the lower options. You can also file a ticket if no staff are online. You can do this directly by clicking "Submit a Ticket" below this message and someone will assist you within 24 hours. Live support over the phone and live chat is based on staff working hours which are generally 12 PM to 12 AM Pacific Time (-8 GMT/DST: -7 GMT).

Discord: click here
Phone: 1 (855) 984-1866
E-Mail:
Financial Issues/Donations: finance (at) imagogame.com
Member Services/Technical Support: membership (at) imagogame.com
Tech Outages/Abuse/Emergencies: notify (at) imagogame.com
Bright Shadow S Game Masters: gm (at) brightshadowsonline.com


Now Accepting New TeamSpeak and Minecraft Server Applications!

We are once again accepting applications for TeamSpeak Servers. We have also began offering Minecraft hosting. If you would like to apply for one of these please note that this service is offered entirely for free to groups that support gaming in some way and encourage community growth. Your group most have 10 members or more and be willing to agree to our House Rules and Customer Agreement. If you are agreeable to this please submit an application here for TeamSpeak or for Minecraft submit an application here. A member of our Membership Services Team will review your application and respond within 48 hours.


Chat and Phone Support - Nov 1 2018

Due to limited staffing over the next few months as well as operational changes online support via chat and support over the phone will have limited staffing. This may delay or impede your ability to contact us over these methods. We recommend filing a ticket if you require service and you are not contacting us regarding an urgent issue.


TeamSpeak Outage - 1 Nov 2018

Our Network Operations Team has been informed of a TeamSpeak Node outage on Node 1. We are currently investigating this issue.

EDIT: 4:50 PM PDT 11/1/2018 - Services are back online after the outage; we have also upgraded the TeamSpeak software however There was an error during our upgrade to the TeamSpeak server that has resulted in the loss of all icons, pictures, and files on the servers.  We are sorry for any inconvenience this may have caused.

 

EDIT: 7:54 PM PDT 11/1/2018 - We have continued to work on this issue as servers have continued to fail. Upon further investigation there seems to be an issue with TeamSpeak's Accounting Systems. We are working to resolve this issue; for the time being the TeamSpeak Services will be offline. We hope to have a resolution soon.

 

EDIT: 7:50 AM PDT 11/2/2018 - After speaking with TeamSpeak's Networking department, we have been assured that their systems should now be operating normally.  We are now bringing our node back online and service should resume within the next few minutes.  Thank you for your patience in this matter.  


Power disruption- 11/13/18

our engineers have been made aware of a power disruption at our PHX DC. We are investigating if this has affected our equipment.

 

10:13 PST - our services are online.


Services Migration - 11/17/2018

We are in the process of migrating our services to a new facility. This may cause downtime for a period of a few days to move information. We endeavor to have all services back online within a reasonable timeframe. Support may be limited or unavailable during this time. 


 

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